Privacy Policy
Ace Interview Skills ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, aceinterviews.com.au (the "Site") and our services (the "Services"). This policy is effective as of January 1, 2025.
Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and job title. We collect this information when you register for an account, purchase our courses, subscribe to our newsletter, or contact us through the Site.
- Payment Information: When you purchase our courses, we collect payment information, such as your credit card number or other payment details. This information is processed securely by our payment processor, Stripe, and is not stored on our servers.
- Log Data: Our servers automatically record information ("Log Data") created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive Log Data when you interact with our Site, for example, when you visit our Site, sign into our Services, interact with our email notifications, or visit a third-party website that includes a Ace Interview Skills widget.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity on our Site. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies to personalize your experience, remember your preferences, and analyze how our Site is used. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Site or Services. For more information, please see our Cookies Policy.
- Usage Data: We collect information about how you use our Services, such as the courses you take, the features you use, and the content you access. This data helps us to improve our Services and personalize your experience.
- Communications Data: When you contact us, we may keep a record of your communication, including your email address and the content of your messages. This helps us to provide better support and improve our Services.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Our Services: We use your information to operate, maintain, and improve our Site and Services. This includes personalizing your experience, providing customer support, and developing new features.
- To Process Transactions: We use your payment information to process your purchases and manage your subscriptions.
- To Communicate with You: We use your contact information to send you important notifications, updates about our Services, promotional materials, and other information that may be of interest to you. You can opt out of receiving promotional emails at any time by following the instructions in the email.
- To Analyze and Understand Our Users: We use your information to analyze trends, track user behavior, and gather demographic information. This helps us to understand our users better and improve our marketing efforts.
- To Protect Our Rights and Interests: We may use your information to detect, investigate, and prevent fraud, security breaches, and other illegal activities. We may also use your information to enforce our terms of service and protect our legal rights.
- For Legal Compliance: We may use your information to comply with applicable laws and regulations.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us to operate our Site and Services, such as payment processors, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Business Partners: We may share your information with our business partners to offer you products or services that may be of interest to you.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with third parties if you have given us your consent to do so.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect your sensitive information, such as your payment details.
- Implementing firewalls and intrusion detection systems to prevent unauthorized access to our servers.
- Regularly monitoring our systems for security vulnerabilities.
- Training our employees on data security best practices.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to the processing of your personal information.
- Restriction: You have the right to restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
To exercise these rights, please contact our Data Protection Officer at dpo@aceinterviews.com.au. We will respond to your request within a reasonable timeframe.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete that information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and, if the changes are significant, we will provide you with additional notice, such as by sending you an email. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Ace Interview Skills
Attn: Data Protection Officer
Level 10, 1 Margaret Street
Sydney NSW 2000, Australia
Phone: +61 461 613 913
Email: privacy@aceinterviews.com.au
This Privacy Policy is governed by the laws of New South Wales, Australia.
Policy Author: Dr. Eleanor Vance, Data Protection Consultant
Review Date: January 1, 2025